• The Factory Stock won’t mind if you want to return anything or everything or if you simply don’t want the journey. You can get a full refund within 14 days of purchase (returns must be unworn, in the state you received them, and in the original packaging.)
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• In case, the item(s) is not as per the order placed, all delivery charges will be borne by The Factory Stock in return or exchange case, even the parcel will be picked by The Factory Stock via courier.
• Refund requests will be processed within 7 working days after receiving the return products.
All returns should be sent to
Gul Tijarah, 6th Floor, Shop No-623, Plot# PR-1, 33/1 Plaza Quarter Marston Road Karachi
For further queries about exchanges and returns, contact us at
Call: 0304 1111 837