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FAQs

Frequently asked questions answered by our team to clear out all customer queries related to our store and products.

DO YOU HAVE THE ORIGINAL EXPORT LEFTOVERS?

Yes, we have 100% original leftover stock which goes through a process of quality inspection, and after passing the inspection they are available on the store for sale.

WHAT ARE YOUR DELIVERY CHARGES?

Delivery is free for all orders above Rs 1,490/-.
For orders below Rs 1,490/- delivery charges are 200 for allover Pakistan.

WHAT ARE THE SHIPPING TIMES?

The parcels are delivered with 3 to 4 working days. Deliveries are not operational on Sunday.

WHAT PAYMENT METHODS CAN I USE?

You may choose from the 2 payment methods. Cash on Delivery or Bank Transfer.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

The Factory Stock is always open to all refunds and exchange requests. You can get a full refund within 14 days of purchase (returns must be unworn, in the state you received them, and in the original packaging.)


• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• In case, the item(s) is not as per the order placed, all delivery charges will be borne by The Factory Stock in return or exchange case, even the parcel will be picked by The Factory Stock via courier.
• Refund requests will be processed within 7 working days after receiving the return products.
All returns should be sent to 4C, 35th Commercial Street, Tauheed Commercial Area, Phase V, DHA, Karachi, Pakistan For further queries about exchanges and returns, contact us at

Email: sales@thefactorystock.com
Call: 0304 1111 837
Whatsapp: 0302-2458666
Facebook: thefactorystock

HOW WILL YOU DELIVER MY ORDER?

Your parcel will be delivered through a registered courier service. If the order is marked as Cash on Delivery, the delivery person will receive the order amount from you at the time of delivery.

WHERE TO APPLY FOR CAREERS?

Please send in your resume at info@thefactorystock. Write your position in the subject line

ARE THERE ANY MINOR FAULTS IN THE LEFTOVERS

Our leftover is a 99% fault free stock. If you receive a defected product, you may return it to us at no cost.

WHY IS THERE A LIMIT ON PURCHASE OF SINGLE PRODUCT

Most of our products are discounted and we want to keep it fair by putting a restriction of limit so everyone can benefit from the discounted prices.

HOW TO USE A DICSOUNT VOUCHER

Choose your desired product and click "Buy Now"
Enter your details on the checkout page
Procceed to the next page and you will see an option Gift Voucher
Enter your voucher code and the discount will be applied to your order.

HOW DO I GET AN INVOICE FOR MY ORDER?

The invoice generated for each order is sent to your Email and it is your proof of purchase. The physical invoice is also sent to you along with the product

WHY SHOULD I ORDER ONLINE?

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability : You will have easy access to all of your previous orders any time you want.

Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

CAN I CANCEL MY ORDER?

You may cancel your order as soon as possible, once it is dispatched and out for delivery we would not be able to cancel it.
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