FAQs
DO YOU HAVE THE ORIGINAL EXPORT LEFTOVERS?
WHAT ARE YOUR DELIVERY CHARGES?
For orders below Rs 1,490/- delivery charges are 200 for allover Pakistan.
WHAT ARE THE SHIPPING TIMES?
WHAT PAYMENT METHODS CAN I USE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
The Factory Stock is always open to all refunds and exchange requests. You can get a full refund within 14 days of purchase (returns must be unworn, in the state you received them, and in the original packaging.)
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• In case, the item(s) is not as per the order placed, all delivery charges will be borne by The Factory Stock in return or exchange case, even the parcel will be picked by The Factory Stock via courier.
• Refund requests will be processed within 7 working days after receiving the return products.
All returns should be sent to 4C, 35th Commercial Street, Tauheed Commercial Area, Phase V, DHA, Karachi, Pakistan For further queries about exchanges and returns, contact us at
Email: sales@thefactorystock.com
Call: 0304 1111 837
Whatsapp: 0302-2458666
Facebook: thefactorystock
HOW WILL YOU DELIVER MY ORDER?
WHERE TO APPLY FOR CAREERS?
ARE THERE ANY MINOR FAULTS IN THE LEFTOVERS
WHY IS THERE A LIMIT ON PURCHASE OF SINGLE PRODUCT
HOW TO USE A DICSOUNT VOUCHER
Enter your details on the checkout page
Procceed to the next page and you will see an option Gift Voucher
Enter your voucher code and the discount will be applied to your order.
HOW DO I GET AN INVOICE FOR MY ORDER?
WHY SHOULD I ORDER ONLINE?
Traceability : You will have easy access to all of your previous orders any time you want.
Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.